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How Does the Customer Satisfaction Guarantee Work?
Subject to our Terms of Service, you must complete your Aloha Account set up (Launch) within seven days of registration, utilize the software for at least twenty-one days and if you are not happy in the first 60 days, you may cancel without penalty. To do so, you must provide us written notice of your intention to cancel the annual subscription plan to support@reviewwave.com
Do I need to enter my credit card details to sign up?
Yes. Since we allow users to send emails and text messages we have to make sure we have real people and avoid spam.
Do you support multiple review sites?
Yes. We tell most clients to focus on Google and Yelp but we give each customer the opportunity to promote ANY review site of their choosing.
Can you guarantee I won’t get bad reviews.
No, actually it’s the opposite. Our system will help you get feedback from unhappy patients, allowing you to hopefully fix the problem before they leave a negative review.
Is there a setup fee?
We do have a set up fee of $299.
How long are your contracts?
Our Contracts are annual but billed monthly.
Are there any additional fees?
There are usage fees if you go above the allotted text credits per month or if you send greetings cards.
Can I choose my own phone number to text from?
Yes you can absolutely choose to use your own landline number and its part of the simple set up.
Where do my reviews get published?
We keep track of your feedback but the reviews get published on the review sites that your clients choose based on your choice of sites to promote.
What if I need more than my allotted texts per month?
No problem, additional requests are simply billed as overages at 2 cents per text. These are billed on your renewal date for the prior 30 days.
