Boca Chiropractic Spine & Wellness

Matt McNabb, Owner, Boca Chiropractic Spine and Wellness
"Aloha has a number of features: which features have you specifically found to be the most impactful for your practice?
Matt McNabb: The most impactful part of Aloha really has been the Charlie AI, the AI receptionist. It's really been a game changer because we'll come in after an evening when we're closed or a weekend, and there are appointments scheduled on our calendar that Charlie AI handled for us.

There are patients that call to reschedule their appointments, and everything is integrated directly with our EHR. So, We don't have to answer the phone. I mean, we still do during shift, during hours, but when we're closed, nobody answers the phone. Our phones are automatically routed to Charlie AI for her to handle it, so that we can train and do our meetings and do what we need to do off hours without having to answer the phones all the time. It's been huge.

What tools or platforms have you used in the past and how is Aloha an improvement on them?
Matt McNabb: In the past we've used spreadsheets, Google Sheets, and good old fashioned writing it down on a sticky note. You know, those days are over thanks to things like Aloha and all their features because everything is handled through integrations. Everything seamlessly transfers over directly onto our schedule. We have it all tied in to our new patient scheduler.

So again, we walk in Monday morning and we got new patients on our schedule, and we don't have to do anything. We don't have to lift a finger. Now we call and confirm, of course, because I still think people need that human interaction. But just the fact that Aloha can integrate directly with our scheduler and our calendar and our EHR, everything goes directly on the on the schedule on our EHR. So we walk in, we look at our scheduler, go over our new patients, go over all the patients that Aloha was able to schedule for our patients online, and everything is just seamless. It works beautifully.

What positive results has Aloha helped drive for your practice? If you have specific numbers or examples, please share!
Matt McNabb: The most positive results have to be the automation. Having everything automated, everything from new patient paperwork to the campaigns. We have multiple campaigns that go out and everything goes out automatically for new patients or existing patients, special appointments, uh, decompression. We have tags, and if a tag is applied, then that triggers an automation. A campaign to go out through automation.

So really what it's helped is to reduce the amount of hours that my staff has to spend trying to chase people or remember people or send text messages out, mostly because of the automations. Now it takes a little bit of time to set up all the automations and have everything set the way you want them to, but you can customize it any way you want, so. I think automation is is definitely the most positive results that we've been able to find with Aloha.”